Product Support Specialist

Equify Financial is an independent, relationship-driven commercial lender headquartered in Fort Worth, Texas. We provide equipment financing and asset-based lending solutions to help businesses in construction, transportation, energy, manufacturing, and other capital-intensive industries move forward with confidence.

Our team is committed to delivering fast, flexible financing backed by integrity, transparency, and long-term partnership.

LinkedIn: https://www.linkedin.com/company/equifyfinancialllc/

Website: https://equifyfinancial.com

Position Summary: 

Perform accurate and thorough visual inspections and functional testing on all types of machinery and equipment.

Key Roles / Responsibilities:

• Verify equipment descriptions
• Gather and verify equipment inventory information
• Identify and record equipment components, accessories and asset details.
• Ensure the quality of equipment data and other related information.
• Verify requirements for warranty applicable items.
• Compose and take photos and videos of the equipment.
• Promote a culture where the health and safety of our employees and customers is top priority for all.
• Perform other duties as assigned.
• Coordinate with the collections team to recover assets in default scenarios.
• Manage the resale or redeployment of repossessed equipment to maximize value and mitigate loss.
• Develop and maintain residual value metrics with various vendors across industry sectors and asset classes.
• Conduct foreclosure sales.
• 100% travel

Required Experience, Education, and Qualifications:

• High School graduate or equivalent.
• Mechanic experience preferred.
• Experience using computers, and able to learn to use new technology and software.
• Maintain a valid, clean driver’s license.
• Work both indoors and outdoors year-round and climb on and off large equipment and trucks.
• Prior experience in equipment management (inspections, inventory and appraisals) and/or inventory control management, preferably in the auction or heavy equipment business.
• Knowledge of industrial and/or agricultural equipment, trucks and trailers.
• Excellent organizational skills, a keen eye for detail and a commitment to accuracy.
• Solid interpersonal skills.
• Strong time management and prioritization skills
• A commitment to providing fantastic customer service by being friendly and patient.
• Able to work well and maintain a positive attitude in high-pressure situations.
• Overnight travel could be up to 60% at times.
• Sensitive to confidential information.
• Must work independently and as a member of team.

Working Conditions:

• Able to read, speak and write English.
• Ability to use computer software programs to achieve job functions.
• Strong physical and mental health to maintain demanding workload.
• Able to work under stressful conditions at times.
• Communication – verbal and written communication, personnel and vendors.
• Bilingual in Spanish is a plus
• Dependability, reliability, fulfilling responsibilities.
• Must be able to lift 15 pounds at times.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers

Benefits:

• Competitive Compensation Package
• Medical + Dental + Vision Coverage
• 401K + Company Match
• Life Insurance + Long Term Disability Coverage – 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program – Insurance Premium Discounts
• EAP Resources
• Paid Holidays
• Paid Time Off (PTO)

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and the requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.